Airport Business

MAY 2018

The airport professional's source for airport industry news, articles, events, and careers.

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COVER STORY enhancements, parking lot enhancements and as we continue to grow, we're really trying to stay ahead of the curve and address these infrastructure projects where we think that there's an opportunity to add capacity and improve security and improve the customer experience." The first phase of the project involved expanding the passenger queuing area before reaching the security checkpoint. The second phase of the project expanded the security lanes from four to five, with space for a sixth lane from expanded passenger growth. The third phase installed an automated security lane for passenger leaning the sterile side of the terminal. AZA handles about 1.4 million passengers per year. O'Neill said the security enhancements increased terminal capacity by about 1.8 million passengers per year. "We're very pleased," O'Neill said. "We're confident this enhanced the overall passenger experience." The entire project took about eight months to complete and cost $2.3 million. The automated security lane came on line in February. DWL Architects and DPR Construction were involved with the project. The airport increased the queuing area by removing some offices it no longer used and reorganizing the existing footprint inside the terminal. They're now advancing a project to install a canopy with air moving fans to connect the security area to the building where ticketing takes place. Installing a dormakaba automated security exit lane allows passengers to flow from the sterile side of security to the non-sterile side without needing additional staff to watch the area. "Because our security exit lane wasn't comingled with our TSA security screening checkpoint, the airport was responsible for allocating staff to sit there at the exit door to make sure there were no individuals trying to go through the wrong way and enter the airport without going through the TSA security checkpoint," O'Neill said. "(I)t's the first fully-automated security exit system in the southwest and we're really excited about it." O'Neill said the timing was right to implement the automated security lane because the technology has matured into a proven system. AZA wanted to make sure the technology wouldn't degrade the security posture at the airport. They found it enhanced security. "If you were out here and you tried to go through these doors, you'd find it's very, very, very challenging to make any headway going the opposite way," he said. "And No. 2, we looked at it as a customer experience enhancement because there were times that we didn't have flight activity where we would shut the exit door from the secure side of the terminal to the non-secure side Phoenix-Mesa Gateway Airport Authority The majority of work at AZA was performed at night to keep it from interfering with passengers. Phoenix-Mesa Gateway Airport Authority Additional space was made available for increase security lane space by removing old office space no longer used by airport space. Rampmaster Champion of Excellence Introducing 5,000 Gallon Rampmaster S www.rampmasters.com www.aviationpros.com/10017697 May 2018 airportbusiness 31

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