Airport Business

APR 2018

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FBO MATTERS likely to: Have difficulty performing work tasks at a fast pace; this individual's natural tendency is to work slowly and at a much slower pace than his/her peers; Have difficulty concentrating and performing effectively when faced with multiple tasks at the same time; Find mathematical computations challenging and may make errors when asked to do so" provide greater detail where a candidate's scoring was below the statistical mean for the areas being tested. Though the aforementioned findings doesn't exactly state "We don't recommend this candidate is put in the Jet fuel truck on a busy day," it's easy to see an individual who scores lower than his or her peers in such areas- work tempo, quality focus and quantitative problem solving- may mean a different role is better suited for that candidate, or the candidate may not be the best fit for the employer. In addition to the quantitative scores in each measurement area, sample interview questions are also provided specifically based on an individual's scores. Developed by Select International, a company specializing in employee screening tools- the pre-employment assessment has been used by leading manufacturing firms and other industrial concerns for years and the results are impressive. Aggregated results from the manufacturing sector, which uses the same test NATA will soon offer, have found statistically significant improvement by the companies that use this test as part of their overall hiring plan. Specifically, the results have shown employers who use this assessment have experienced a 10-50 percent decrease in workers' compensation claims, a 5 to 30 percent decrease in turnover, a 5-10 percent increase in productivity, a 10-15 percent increase in quality, and a 20-30 percent increase in overall performance rated by supervisors. Although compelling statistics, NATA's France cautions that the use of employee assessments in general should be wisely integrated to become part- but not all- of the overall hiring decision by an employer. "Though by no means a panacea, this pre-employment assessment in particular is a very powerful tool in the hiring toolbox," says France. That said, NATA's forthcoming offering, which will be branded as a Safety 1st product, does represent a very powerful hiring tool for aviation employers. For employers considering integrating pre-employment assessments such as NATA's into their hiring practice, a surprisingly simple- and personal-metaphor is apt: How well do we have to know someone before we are comfortable inviting them to dinner in our home? Even the most gregarious protects the front door of their home before letting a stranger in. It is only a personal relationship, developed over weeks, months, or years that provides us the requisite comfort level to invite a friend to dinner in our home. Yet, in the employment environment, a cursory review of a resume, a brief telephone interview and a face-to-face interview lasting an hour or less is all-too-often the norm for hiring into a great many front line positions. In short order, the candidate we only met for an hour or so will be -metaphorically- living with us, eight hours a day, five days a week. Why wouldn't an employer protect the front door of their company with the same fervor they do their own home? In this case, the front door of our place of employment is the hiring process, and it should be at least as safe as the front door of our homes. The strength of the various locks, deadbolts, and security systems we use in our homes is analogous to the quality of pre-employment assessments, phone interviews and face-to-face interviews we conduct in the workplace. NATA's soon-to-be-released pre-employment assessment offers an enhanced level of safety to the hiring process worthy of consideration for FBOs and other aviation businesses with safety sensitive positions. QUALITY FOCUS LEADERSHIP POTENTIAL POSITIVE ATTITUDE PROCESS MONITORING APPLIED LEARNING QUANTITATIVE PROBLEM SOLVING RESPONSIBILITY SAFETY ORIENTATION TEAMWORK WORK ETHIC WORK TEMPO MECHANICAL REASONING CONTINUOUS IMPROVEMENT NATA's soon-to-be-released pre-employment assessment offers an enhanced level of safety to the hiring process worthy of consideration for FBOs and other aviation businesses with safety sensitive positions. ABOUT THE AUTHOR Douglas Wilson Douglas Wilson is the president and founder of FBO Partners, LLC, an aviation consultancy providing business management advisory services to Fixed Base OperaƟons (FBOs.). Wilson can be reached at douglas. wilson@fbopartners.com April 2018 airportbusiness 47

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