Airport Business

DEC 2017 - JAN 2018

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LANDSIDE OPERATIONS 16 airportbusiness December 2017/January 2018 snakes over an existing people mover guideway down to ground level and under a taxiway bridge then rises up again to a station at the economy parking garage and continues to its final stop at the rental car center. Construction of the guideway presented multiple challenges. We had to demolish the taxiway bridge and rebuild it wide enough to accommo- date SkyConnect. Support columns for the new guideway had to be placed within inches of existing guideways. And all of the work had to be done in a fast-growing airport with an imperative to safely and efficiently serve tens of thousands of passengers every day, the friends and families picking them up and dropping them off, our employees and our tenants. Throughout, safety and customer service remained a top priority. On the safety front, we implemented a signage program to constantly remind workers that airport customers were moving just outside construction walls. Contractors conducted safety meetings on a daily basis. Inspectors kept an eye on worksites to monitor safety standards. Operational impacts required robust communication with customers and careful coordination with partners. From early September 2016 through early 2017, we closed our arrival and departure curbsides from 8 p.m. to 4 a.m. for construction of the SkyConnect guideway, with a temporary suspension of activity during the holidays and the National College Football Championship in January. The closures were necessary to ensure the safety of guests, employees and tenants while crews lifted steel beams that weigh up to 146,000 pounds – about the weight of a Boeing 737-700 – and poured concrete for the SkyConnect guideway in the areas that took it over the roadways as well an existing people mover guideway that connects Airside A to the terminal. During this process, there could be no activity underneath. The closure affected all passengers on American, Delta, JetBlue and United airlines. During that time, all pick-ups and drop-offs were directed to Short Term Parking. In what was a common practice throughout the project, we conducted a dry-run of the closures several days in advance of the final closure to refine the operations plan. A public relations campaign about the closures got the word out to our community. An extensive signage program and team of strategically stationed customer service representatives helped guide passengers from baggage claim to temporary pick-up areas and around other parts of the airport. Daily debriefs identified issues throughout the closure period. This commitment to be an airport first meant we had very few complaints during the closures. Cost-efficient building sol Buildings provide attractive and affordable structures for: • hangars • flight based operations • cargo facilities • aircraft maintenance With our value-engineered steel framed building systems, recycled material content and long-life "cool paint" choices, p curb operating costs. Find out more. This free brochure is available at www.VP.com/a ueScope Buildings North America, Inc. On budget, on schedule, on target... www.aviationpros.com/10325502 Danny Valentine

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