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INDUSTRY INSIDER April 2016 airportbusiness 31 sense of partnership has allowed us to be seen as credible. Overall, the industry has worked together to get things done. We have a lot of common inter- ests. When [Director-General] Tony Tyler came to IATA, his approach was collaboration and partnership where we have common interests. For example, we have a memorandum of understanding with IATA on the Smart Security project, which looks at current and future approaches to airport checkpoint screen- ing. We're working to develop a risk-based approach to security. Look at the U.S. and its TSA PreCheck program; we want to see things like that in other countries. We all care about efficiency and a good passenger experience. THE ROLE OF TECHNOLOGY AT AIR- PORTS CONTINUES TO GROW, BOTH ON THE OPERATIONS AND CUSTOMER SERVICE SIDES. HOW IS ACI WORKING WITH MEMBERS AND COMPANIES TO PROMOTE TECHNOLOGY? An example is ACI's beacon task force. Airports and airlines have installed beacons that keep track of how passengers move. We have a task force to provide guidance for airports, including how to procure and use these systems effec- tively, enhance the passenger experience and provide more data and information. North America is developing an app where passengers can deal with several airports at once. ACI-NA is partnering with tech compa- nies to provide services to members and help them better use technology. THE WORLD CONFERENCE IS COMING UP IN SEPTEMBER IN MONTREAL. WHAT ARE SOME HIGHLIGHTS THAT ATTENDEES CAN LOOK FORWARD TO? It's very interesting because our event is at the same time as the ICAO assembly. We will have ministers and heads of civil aviation from 191 countries in town at the same time. We'll have airport CEOs and their ministers of transpor- tation and civil aviation all together. It will be a great opportunity for attendees to look at policy issues coming out of ICAO. Providing exceptional service to passengers, airports and airlines Cabin Cleaning Janitorial Services Passenger Handling Baggage System Maintenance Engineering Jet Bridge Maintenance Skycap Steve Malcolmson VP Business Development - Aviation Phone: 416.660.8431 steve.malcolmson@us.issworld.com www.us.issworld.com www.aviationpros.com/12021337 ON THE ASQ PROGRAM TO HELP AIRPORTS IMPROVE THE PASSENGER EXPERIENCE The survey gives airports solid data and they are increasingly using it for overall performance, driving toward common goals that are objective. The informa- tion comes from travelers who have no reason to lie or have a bias one way or another.