Airport Business

OCT 2014

The airport professional's source for airport industry news, articles, events, and careers.

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AIRPORT OPERATIONS TECH 16 airportbusiness October 2014 The software also ties into the airport's tenant information. Every time the LAWA Commercial Development Group assigns a new tenant to a space, all information about that tenant including contact information is added to the system. So if for example a sus- picious bag is found within a terminal, and the airport needs to create a perimeter around it, the system gives them ready access to all tenants in the area, including their phone numbers. "Rather than rely on a printed contact directory and a paper map, they can readily see who they need to contact in that area and the numbers to reach them at," Carlson says. "One of the real advantages is you have a full record of any actions that are taken," he continues. "If you have a suspicious bag, and someone uses their mobile device to plot the incident at 10:03 a.m., then at 10:07 a.m. they elected to take a second step and secure the area, you can see that four minutes have passed. This time-stamped record of the actions that were taken, the comments that were exchanged, and the information that they were using gives them the ability to fully reconstruct the event." The system not only records what's taking place in NICE Situator but other things going on such as what happened with the radio or telephone system and what the scene looked like. "This gives us a more comprehensive understanding of what occurred," says Nessi. "Just looking at a few reports doesn't give a full context of what an individual was hearing or seeing at the time of the incident." This allows duty commanders at the start of their shifts to review high priority events that took place during the last eight hours. And it helps them to perform a post-incident analysis for debriefing. "We find our customers always want to understand how they handled that situation," says Wooten. "Did they handle it according to standard operating procedures? Did the response go well and if not do they need to change their response for the future? They can say we did something but it didn't work well, and how can we change the procedure so that the next time we do it, we handle it in a more efficient and effective manner." He continues, "Extending the reach of NICE Situator into the field significantly augments security operations. In a dynamic airport envi- ronment like LAX, it is critical to maintain a direct line of communication between multiple users by providing situation management capabilities both inside and outside of the control room. This model for mobile situation management demonstrates NICE's leadership and technology innovation, which can be tai - lored to the needs of other airports and industries as well." Phoenix Sky Harbor Air Cargo Facility Calamos Corp. Offi ce & Hangars Bohemian Air, Loveland, CO VOLO Aviation, Stratford, CT When you need a hangar, maintenance facility, FBO terminal building or cargo w ldings and their coast-to-coast netw builders w quality facility, on time and on budget. n the steel framed building industry, can offer your organization: Lower material and labor costs. Faster completion schedules. Flexible designs for interior space. Choices of exteriors such as bri stucco, glass, wood or steel panels. gned, engineered and manufactured to provide a structure that meets your specifications today while giving you quality and sustainability you can rely on in the future. See examples on our website. To find an independent authori visit www today. AIRPORT INDUSTRY BUILDING SOLUTIONS Find Out More. Visit www.VP.com/ad/AIRBIZ Varco Pruden has built a reputation for Trusted Si Varco Pruden Buildings is a division of BlueScope Buildings North America, Inc. www.aviationpros.com/10325502

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