Airport Business

DEC 2018-JAN 2019

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38 airportbusiness December 2018/January 2019 TERMINAL PLANNING By Allen Berentes Design and Renovate Today's Terminals for Tomorrow United pushes technology and future planning for its redeveloped home at LAX. United Airlines Inc. is one of the United States’ original legacy carriers that serves over 335 cities, of which 127 are international destinations and is ranked as one of the top three carriers at Los Angeles International Airport (LAX). LAX is the fourth-busiest airport in the world, second busiest in the U.S. and was named one of Skytrax’s 2017 Top 10 Most Improved Airports. As part of ongoing improvements at LAX, United recently completed a major renovation of their LAX Terminals 7 and 8. The terminal design provided needed enhancements to the existing, aging facilities. United commissioned HNTB as the architect and engineer of record for this enhancement to its terminals. “Working with United, HNTB designed a new experience for United Airlines’ passengers at LAX with an emphasis on customer service and using United’s systemwide unified branding icons that are being rolled out across its hubs,” said Jennie Santoro, AIA, NCARB, project architect for HNTB. “The enhanced level of customer service and state-of-the-art technologies incorporated for check-in and processing make the passenger flow effortless,” she added. The redevelopment creates new opportunities for concession spaces at optimal foot traffic node points to improve revenue to the airport. This $480 million project was a phased reconstruction and expansion totaling 305,000 square feet. The Terminal 7 and 8 baggage and building systems were completely replaced to provide a more efficient and sustainable environment for United and its passengers. The project is using new state-of-the-art technologies for passenger check-in and at the departure hold rooms to minimize wait and boarding time. “Those technologies include self-service baggage check-in kiosks and designated bag drop zones, using United’s new check-in process. At the departure waiting areas, the provision for future automated gate boarding systems are provided,” said Paul Kim, AIA, NCARB, HNTB project manager. “Passengers who have checked in online or at home can exit their vehicles at a designated curbside zone and use the Direct to Security path, bypassing the check-in lobby.” A major change for the terminal was the The final design solution resolved their concerns with optimal performance for both efficiency and construction methodology. Heliphoto, courtesy of HNTB

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