Airport Business

NOV 2018

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November 2018 airportbusiness 33 TECHNOLOGY An incident management platform with facial recognition can also store images of offenders, providing powerful security insight when a face match is detected in a photo sent with an incoming user report. When a POI or a repeat offender is possibly present in the photo, the dispatcher can be immediately informed. Face Recognition brings automation to public safety, helping law enforcement keep their constituents safe and secure by identifying repeat offenders, watch-list persons, and vulnerable persons who may need assistance. Finally, the popular “See Something, Say Something” campaign is an important effort in encouraging the public to report suspicious activity: unattended baggage, unusual behaviors or unruly passengers and more. Focused on terrorism-related activities, it encourages citizens to help keep communities safe, including and especially at airports. An incident management platform can enhance this effort, making it easier than ever for the public to report what they see with the touch of a button. Procurement Options Airports have various departments that can utilize such a system to improve operations. Before investigating, its crucial to understand the various procurement options. Some ideas on how an airport can purchase a system include: • Sole Source or RFP – If you find a vendor with a unique feature set and technology, sole source is a viable option vs RFP, which can take a year or longer to complete. A vendor with patented technology and unique, important features can possibly expedite the deployment of a solution. • Airport Maintenance – With an immediate and discreet way to report maintenance issues, a mobile reporting solution can possibly be assigned to the maintenance budget. Employees and the public can report maintenance problems quickly, so they can be addressed sooner, which helps with airport risk management. • SMS – Safety Management System – Many airports have established an SMS budget to train employees about the importance of identifying and reporting hazards and risks observed around the airport. A crowd-sourced incident management reporting platform enables employees to report and track hazards throughout the airport campus. SMS hazards can be reported immediately and from anywhere there is WIFI, cellular or network connectivity. • Risk Management Department – We live in a litigious society and lawsuits are a part of doing business for an airport. The sooner hazards and risks are reported to the airport, the sooner the risk can be mitigated. The right incident reporting system allows employees and the public to immediately report safety concerns, so they can be addressed sooner. • Video Surveillance – Airports deploy a multitude, often thousands, of CCTV cameras and video management software to make the cameras more useful. Find a reporting technology that integrates with existing surveillance systems and can identify which CCTV camera is nearby a reported incident, providing dispatchers a live view of an active situation. • Biometrics – Many airports are running biometric pilots or deployments. Find a solution that includes a biometric suite of tools to improve situation awareness through the power of artificial intelligence. The refined power of automatic face recognition technology can immediately alert operations staff when a “repeat offender” or a watch list person of interest is reported as being on the airport campus. With the right app, people can send a photo of known persons of interest of persons behaving suspiciously. The Bottom Line Airports are beginning to activate the power of the crowd. The crowd needs to be protected but is also a key, untapped resource in helping airport safety and security. Empowering passengers, employees, partners and airlines to report incidents for your action provides real-time insights to manage all elements of an airport operation. Be sure to find a reliable, tested system by checking with your airport community, colleagues and airport industry associations that can provide insight and feedback prior to purchase. ABOUTTHEAUTHOR Ed English, ELERTS Ed English is a successful serial entrepreneur, with a computer science degree from Boston College. He has led ELERTS’ expansion to serve North American airports, transits and cities with crowd-sourced incident management solutions, including winning the Airport Security Shark Tank at the 17th annual AAAE/TSA/DHS Aviation Security Summit. Prior to ELERTS, Ed served as CEO of interMute, a computer security company that was a pioneer in anti-spyware software. InterMute developed software products to protect computers from malware. Early in his career, Ed programmed computer chess and several video games, including Frogger, for the Atari 2600. LEKTRO The Original Aircraft Tug Since 1945 Models Ranging 15,000 to 280,000 lbs. • Electric • Towbarless • Certified • Universal • Easy to Use • Simple to Maintain • Rugged www.LEKTRO.com 1-800-535-8767 1-503-861-2288 sales@lektro.com www.aviationpros.com/10017532

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