Airport Business

NOV 2018

The airport professional's source for airport industry news, articles, events, and careers.

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32 airportbusiness November 2018 TECHNOLOGY of passenger eyes and ears as they travel through your airport. Technology and in particular smartphones, allow passengers to easily report what they see and hear, alerting authorities to potential or existing threats, or simply a suspicious concern, in a fast, accurate and discreet manner. Folks on the ground see situations first — before authorities may even know about them – and can be a powerful tool in your safety and security toolbox. With such a system in place, anyone in the airport can discreetly send a report to authorities, including precise location and media (photo, video), on issues that require attention. A specific platform to allow them to do so is more effective than a hotline — people want to help if it’s something they can do quickly and without further involvement. From suspicious activity to a missing person, to timely maintenance issues, an incident management reporting platform provides real-time insights to manage all elements of the airport operation, using the crowd as an extension of the airport safety or operations team. Benefits Three ways airports can benefit from a crowd-sourced incident management platform include: 1. Risk Mitigation It’s good for business to keep an airport safe and clean. Travel itself can be stressful and encountering maintenance issues —even as simple as a restroom that needs servicing — can magnify a passenger’s anxiety. Further, the cost of personal injury lawsuits at airports can be damaging. Lawsuits are often filed against airports for personal injuries due to: • Fall or injury on defective escalator or moving walkway • Slip or fall on a tarmac or uneven boarding ramp • Defective seats or handrails • Inadequate lighting • Injuries from luggage retrieval or conveyor belts • Slip or fall in restrooms, restaurants or food courts The sooner an airport knows about a hazard, the sooner it can address the problem. Risk mitigation is a time sensitive situation; safety hazards or maintenance issues that are dealt with quickly reduce the risk of someone getting hurt. 2. Proactive Diligence vs Reactive Panic Many security protocols are reactive instead of proactive. Even security camera footage is typically used to look back at a situation and try to piece together what happened. With a crowdsourced incident management platform, airport personnel suddenly have eyes and ears everywhere, proactively watching and reporting the moment an incident starts – or maybe even beforehand. The power of the crowd is unprecedented. Empowered to report what’s happening – often with discreet photo and GPS location information – in real-time, and anonymously if so chosen, the public takes the Good Samaritan role to heart. 3. Enhanced Airport Security & Communication Airport authorities have a lot to track. A “no fly” list is maintained by the FBI’s Terrorist Screening Center. The Transportation Security Administration (TSA) maintains a controversial list called the “95 List,” compiled of unruly and disruptive passengers that have demonstrated concerning, assaultive behavior in an airport. Often, the public isn’t even aware of such lists – but may observe such behaviors exhibited toward other passengers or employees that authorities miss. In addition to enabling the public to report to authorities, an incident management platform allows airports to broadcast important information directly to users. For example, pushing out a BOLO notice to the public direct to the mobile phones of people who use the app. Such notices can help to lessen panic in situations of confusion. The ability to quickly communicate to the public and employees via a mobile incident management reporting platform could alleviate the fear and confusion. Rampmaster Champion of Excellence Introducing 5,000 Gallon Rampmaster S Call to meet the newest member of the family 800.344.4018

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