Airport Business

NOV 2018

The airport professional's source for airport industry news, articles, events, and careers.

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November 2018 airportbusiness 31 TECHNOLOGY The airport business is a busy one. In September alone, Denver International Airport broke its record with 6.1 million passengers traveling through the airport. Hartsfield-Jackson Atlanta International Airport is the busiest airport in the world, with nearly 104 million passengers in 2017. Internationally, the number of people flying increased by 6.6 percent in 2017. Airport are big business, with big liabilities and risk. The Need Keeping millions of passengers and employees safe is the utmost priority for airports. Divided into two areas, landside and airside, airport businesses are tasked with managing multiple needs and ensuring that employees, passengers, flight crews, vendors and other visitors stay safe — a challenge for every airport, big and small. Hazards can present themselves in a variety of ways and false alarms can be time consuming and costly, keeping airport security personnel, police and maintenance teams more than busy. For extreme situations, most airports have emergency notification systems in place. However, these are outbound messages sent “from” the airport and are often described as “right of boom” (government-speak for “after an explosion”), which means they are reactive, not proactive. In addition, dire situations that require emergency response are rare — acts of terrorism are few and far between compared to the more common security issues travelers may face such as slip and fall situations, broken escalators, or other equipment failures. Traveling can be stressful enough on its own, so when inconveniences arise — especially those that can turn into litigious situations — it can derail a passenger’s experience. For the most part, situations of concern are not emergencies. Even with emergency options, people are hesitant to get involved because they are in transit and it slows them down. Many people don’t like calling an emergency hotline because dialing the number alone is time consuming and tedious, as is talking on the phone and getting “too” involved. But people are comfortable communicating with data to alert authorities of something concerning, and then going about their day. Activating the Crowd A powerful solution is in the technology already in the hands of almost every passenger. Crowdsourced incident management enables the people best positioned to see something unseeming, something out of place or just plain suspicious to report it via their mobile phones through an app or text — something they are already used to and comfortable using. Pushing a button or sending a text on a smartphone app is easy, safe and effective. Deploying a crowd-sourced incident management solution can help mobilize millions Elerts

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