Airport Business

NOV 2018

The airport professional's source for airport industry news, articles, events, and careers.

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24 airportbusiness November 2018 COVER STORY Aiello said Boingo continues to track ongoing customer sentiment and contact with the airport and customer experience. “We have our finger on the pulse of the customer experience,” she said. Work at the other four commercial airports in Hawaii is underway. Aiello said there are local teams working on site with each of the airports to deploy the system like at HNL. Concession boost traveler experiences Free Wi-Fi is part of a larger effort by Hawaii to upgrade the overall passenger experience when using the airports. HDOT started a quasi-public-private partnership with its concessionaires in 2016, which created $30 million in upgrades to the Central Concourse and $39 million in tenant improvements. Anthony Alessi, vice president of business development for HMSHost, said they were tasked creating a better passenger experience with an emphasis on building a local Hawaiian experience inside the terminal. Part of the improvements included enclosing the shopping area of the terminal. It had previously been open air, so travelers were subject to the elements. “There’s a lot of expertise brought to the table and creativity and lessons learned from other environments applied to here and how to make it better,” he said. “While there were those unique challenges of an older building and how do you not tear it down, but rethink about how it’s used, it allowed us to collectively come together and overcome those challenges.” DFS and HMSHost updated respite gardens within the airport passengers can utilize. Under the agreement, the concessioner built and maintained the gardens for one year, then turned them over to the airport. The areas have real plants and even a large koi pond, modeled after Chinese and Japanese cultural gardens. “We provide a space where people can spend their last minutes or their last hours in Hawaii enjoying it,” Higashi said. “Not a lot of large hub airports have that.” Open air walkways within the terminal face DAS units in the Honolulu airport provide stronger signal strength for travelers waiting inside the terminal. Photo: Joe Petrie/Airport Business Air traffic from Japan remains strong in Hawaii, with continued growth expected from travelers throughout Asia.

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