Airport Business

OCT 2018

The airport professional's source for airport industry news, articles, events, and careers.

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October 2018 airportbusiness 5 INSIDE THE FENCE Joe Petrie Editor-in-Chief Accidental Excellence I’ve never minced words when it comes to my love of our annual Airport Business Top 40 Under 40. We get hundreds of nominations each year from across the industry — and the world for that matter — about all the talented professionals improving the aviation system. It’s never easy picking just 40, but when we do, it’s always amazing to see the impact the budding leaders of aviation are making today. I love getting a chance to talk with and meet Top 40 winners. All of them are passionate about what they do and their drive to find better ways of doing business. If you ever get a chance to meet any of them at a conference or out in the field, please do. I assure you it will be a conversation you will remember. There is a unique element for this year’s winners that we all need to take heed in. A reoccurring theme in many of the winners I spoke with was “I never thought of aviation as a career before, but…” This was the first year I can recall the majority of people I spoke with didn’t have a deep focus on aviation from early childhood. There weren’t a lot of hours spent watching planes or dreaming of aviation. I wasn’t surprised after realizing the average age of this year’s winners is 34.5. Being of the same generation, I’ve spoken before that aviation was never presented as an actual career choice to us. We all wanted to be pilots, but if you couldn’t do math or your eyes were bad it was a death sentence for that dream. Bringing talented professionals into the aviation realm is a very powerful resource. It provides fresh ideas and concepts from people who didn’t come up with a tunnel vision on aviation and commonplace best practices. The best innovations often come from a fresh set of eyes. Counting on professionals stumbling into aviation isn’t a viable path forward. It’s important to cultivate a love of aviation in your community to make sure you have employees and a customer base in the future. A lot of communities are doing their part to get children hooked on aviation. I hope you’re planning your own events because the Top 40 Under 40 Class of 2028 are depending on it. ONLINE EXCLUSIVES For Airlines to Avoid Glitches, They Need to Leave Jetsons-Era Tech at the Gate When American Airlines scrambled to fix a situation that brought down national operations and briefly halted flights across America in late July, few people were surprised to hear that “a tech glitch” was the source of the problem. Nonetheless, the incident highlights how reliant the airlines are on a web of complex computer systems, many of which were designed for a simpler time. While other industries are applying analytics to massive integrated datasets, the airlines are stuck somewhere before the integration part. Untapped Revenue Growth Awaits U.S. Airports...In the Parking Lot Most U.S. parking managers are limited by rudimentary and manual approaches to pricing and travelers are faced with uncertain availability and a one-size-fits-all price to park. Not only does this create a less-than-ideal customer experience at parking facilities, but managers leave behind critical revenue at a time when airports must rely on non-aeronautical profits to invest for their futures. What's Your Thoughts? Let us know what's on your mind by reaching us on Twitter at @ABToday. PUBLISHER: Missy Zingsheim 920-563-1665 EDITOR-IN-CHIEF: Joe Petrie 920-568-8399 SENIOR EDITOR: Benét Wilson 443-838-7033 SALES National Accounts Manager: Michelle Kohn 800-547-7377 x3344 National Accounts Manager / East Coast: Greg Szatko 262-473-9238 PRODUC TION Art Director: Rhonda Cousin Production Manager: Carmen Seeber CIRCUL ATION Audience Development Manager: Debbie Dumke ENDEAVOR BUSINESS MEDIA CEO: Chris Ferrell Chief Revenue Officer, Scott Bieda VP, Production Operations: Curt Pordes VP, Technology: Eric Kammerzelt Executive Vice President: Gloria Cosby VP Marketing: Gerry Whitty Director of Finance , Jessica Klug Director of Digital Business Development: Lester Craft List Rentals: Elizabeth Jackson email: phone: 847-492-1350 ext. 18 • fax: 847-492-0085 Subscription Customer Service 877-382-9187; 847-559-7598 PO Box 3257 • Northbrook IL 60065-3257 Article reprints • Brett Petillo Wright's Media 877-652-5295, ext. 118 Airport Business (USPS 001-614), (ISSN 1072-1797 print; ISSN 2150- 4539 online) is published 8 times per year in Feb/Mar, April, May, Jun/Jul, Aug/Sep, October, November and Dec/Jan by Endeavor Business Media, LLC. Periodicals postage paid at Fort Atkinson, WI 53538 and additional mailing offices. POSTMASTER: Send address changes to Airport Business, PO Box 3257, Northbrook, IL 60065- 3257. Canada Post PM40612608. Return undeliverable Canadian addresses to: Airport Business, PO Box 25542, London, ON N6C 6B2. Subscriptions: Individual print subscriptions are available without charge to qualified subscribers in North America. Complimentary digital subscriptions are available to qualified subscribers world wide. Please visit and click on "Subscribe". Publisher reserves the right to reject non-qualified subscriptions. Subscription prices: U.S. $37 per year, $74 two year; Canada/ Mexico $64 per year, $111 two year; All other countries $91 per year, $170 two year. All subscriptions payable in U.S. funds, drawn on U.S. bank. Canadian GST#842773848. Back issue $10 prepaid, if available. Printed in the USA. Copyright 2018 Endeavor Business Media, LLC. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recordings or any information storage or retrieval system, without permission from the publisher. Endeavor Business Media, LLC does not assume and hereby disclaims any liability to any person or company for any loss or damage caused by errors or omissions in the material herein, regardless of whether such errors result from negligence, accident or any other cause whatsoever. The views and opinions in the articles herein are not to be taken as official expressions of the publishers, unless so stated. The publishers do not warrant, either expressly or by implication, the factual accuracy of the articles herein, nor do they so warrant any views or opinions offered by the authors of said articles. Published by Endeavor Business Media PO Box 803 • 1233 Janesville Ave Fort Atkinson WI 53538 920-563-6388 • 800-547-7377 VOL. 32, NO. 8

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