Airport Business

OCT 2018

The airport professional's source for airport industry news, articles, events, and careers.

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36 airportbusiness October 2018 Matthew D. Crowley, C.M. When Matthew Crowley moved back to his hometown of Cleveland, a job opportunity at Cleveland Hopkins International Airport (CLE) changed his career. Crowley was doing consultant work when he took a job as CIO with Cleveland and he fell in love with the industry. “Airports are one of the few places you can go that customers genuinely want to be there,” he said. “You go to the airport and every day you see happy people traveling.” Crowley started as a software engineer at Microsoft developing Internet Explorer and then co-founding a software development business . He also worked as an author, a computer science professor, and an enterprise consultant. He joined the Philadelphia International Airport (PHL) as its first CIO in 2017. “Airports represent complex infrastructure at small scale — cities within cities,” Crowley said. “The breadth of infrastructure and operational requirements have allowed me to break out of my traditional verticals and participate in diverse areas of the business that I never would have imagined.” Crowley sat down with each employee during his first few weeks at PHL and asked what they saw themselves working on and what their passions were. What came next was a complete reorganization and training investment in the current staff, promoting help desk service employees to their first engineering positions, funding classes and certification exams, and letting everyone find their niche. Not only has staff morale improved the productivity of the technology teams has significantly increased. At CLE, he and his team designed and developed the airport’s digital wayfinding, checkpoint wait time monitoring and shuttle tracking systems from scratch, helping to contribute to CLE’s award for ACI-NA’s most improved airport. At PHL, he is helping create our first business intelligence program and developing our systems and datasets alongside the engineering team. Crowley is a champion for innovation at PHL. Crowley is also building a bimodal technology group that balances long-term infrastructure growth with a fail-fast approach to innovative concepts. Continued online at Philadelphia International Airport Congratulates CIO Matthew Crowley Top 40 Under 40

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