Airport Business

AUG-SEP 2018

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32 airportbusiness August/September 2018 CONCESSIONS By Benét Wilson And the ACI-NA Award Winners Are... ACI-NA once again honors the leading airports and companies for their airport concessions efforts to enhance the passenger experience. The winners of this year’s ACI-NA’s Excellence in Airport Concessions Awards were announced in June at the 2018 Business of Airports conference in Portland, Oregon. The 2018 Richard A. Griesbach Award of Excellence winner was awarded to Dallas/Fort Worth International Airport for its work on Terminal D. I again had the pleasure to serve as a judge alongside a past Griesbach winner and an industry insider. With nine entrants, the Griesbach competition was stiff, but DFW impressed the judges with the care it took to implement the concessions plan in the airport’s modern international terminal. The DFW team created the perfect balance when it came to offering national, regional and local brands — ranging from Michael Kors to 7-Eleven — with its concessions program. The airport created an app that not only gives travelers directions, restaurant menus and terminal/flight information, it also uses Grab to allow them to order food to go before or after a flight. In another competitive category, Concessions Person of the Year went to Laurie Noyes, vice president of concessions at Tampa International Airport. She also was named to Airport Business magazine’s Top 40 Under 40 list in 2016. Noyes was credited for completely overhauling the airport’s concessions program, managing four food and beverage operators and five retail, duty-free and service operators to completely reimagine its offerings. The airport’s new program has opened 59 of the 69 locations and is expected to grow revenue by 35 percent. The judges chose winners in 12 categories, and here are the highlights. The Best Food & Best "Green" Concessions Concept or Practice 1st Place: Bistrot, Aéroports de Montréal (Operated by HMSHost) 2nd Place: Green Plate Program, Portland International Airport 3rd Place: Green Restaurant Certification, John F. Kennedy International Airport, Terminal 4 (Operated by JFKIAT & SSP America) Best Innovative Consumer Experience Concept or Practice 1st Place: Hollywood Theatre, Portland International Airport 2nd Place: WeWatt, Indianapolis International Airport 3rd Place: ROAM Fitness, Baltimore-Washington International Airport (Operated by ROAM Fitness) DFW made a conscious balance between high end and regular retail programs throughout its terminals. Dallas Fort Worth International Airport

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