Airport Business

AUG-SEP 2018

The airport professional's source for airport industry news, articles, events, and careers.

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Page 28 of 51

August/September 2018 airportbusiness 29 TECHNOLOGY same time, they note that advances in software and systems integration have created uses that go beyond security. “There has been a real philosophy change at airports,” added a veteran aviation/IT specialist. “As airport executives see the multiple benefits of video management systems, we’re being asked to find new and better ways to use and grow our business all the time. It’s a natural expansion of the system’s technology.” The expanded role of cameras and open platform network video management software (VMS) is helping airports leverage video data in many new ways. Retail and Vendor Management: Running a business in an airport can be tough. Many retailing problems are unique to airports, such as how to get merchandise through customs and security and onto a selling floor that is very compact. Dealing with longer business hours, the density of walk-through traffic and the greater potential for shoplifting requires monitoring. Video systems can help businesses and retailers in airports to manage these unique concerns by providing alerts, video verification of incidents, video integration with point of sale systems for transaction checks and general surveillance for improving and streamlining front- and back-of-house operations. Parking Fraud & Driver Management: Airports have huge parking lots and structures to maintain — with thousands of parking spots not uncommon. Unfortunately, a typical occurrence is for some drivers to use the lots without paying by enlisting a friend to obtain a new parking stub. A driver in long-term parking would use a new stub to pay for 15 minutes of parking and the friend then claims he lost his ticket. In response, airport security teams are working to reduce fraud and recover lost revenue by digitally recording license plate numbers and associating them with the stubs. Ride Share Verification: As cities begin to impose fees for ride-share drivers directly through apps like Uber and Lyft whenever their phones’ GPS indicates they’re at the airport, a level of verification has been needed. To resolve disputes from drivers claiming they were there for personal business, airports are using high-definition, curbside cameras and video management systems to retrieve time-stamped images of license plates and people entering cars. Additionally, License Plate Recognition (LPR) video analytics help curbside management systems automatically EMBRACING THE INTERNET OF THINGS By Darryl Daniel, Jim Davis Connectivity in the terminal mitigates traveler stress and improves airport operations. Smart thermostats, camera-equipped doorbells and talking virtual assistants have become commonplace in homes today. The goal of these technologies is to automate common tasks and make our lives easier. Similarly, airports are in an advent of technology and are seeing exciting innovation with the Internet of Things (IoT). Air travel can often be filled with anxiety. The uncertainty of large crowds, long lines, confusion and delays when traversing the airport is not something most passengers look forward to. Imagine a smart, information-rich airport experience beginning at arrival and check-in, continuing through security, finding your gate, the lounge and retail experience, boarding your plane, inflight entertainment and connectivity, all the way through the hunt for your bag when you arrive at your destination. The IoT improves and interconnects technology, shifting the focus from people-to-people to thing-to-thing communication. In the end, though, the goal is to revolutionize the ways in which people access and consume useful information – and airports are at the forefront of this technology revolution. Major airports are quickly adopting technology to deliver safety and operational efficiency benefits, while also enhancing the passenger experience. As Los Angeles World Airports CEO Deborah Flint said, “The future of airports is advancing at a rapid pace. It’s about 21st-century connected infrastructure — modern infrastructure that, through technology and excellent building, is providing quicker, more expedient, more certain, and more informed ways of transporting our passengers and doing business in and around the airport.” IoT initiatives at airports have increased significantly in the last few years. While many initiatives focus on improving passenger experience, others target ease of building system monitoring and maintenance, improving security, or identifying additional sources of revenue for the airport operator and even its tenants. With these benefits, however, come challenges in the form of increased burden on network infrastructure and heightened cybersecurity risk. A recent report by The Economist indicated that we have moved past the early hurdles of understanding and perception of IoT to more practical obstacles having to do with infrastructure cost (29 percent of those surveyed); and security and privacy concerns (26 percent of those surveyed). The Infrastructure Challenge This seemingly-utopian world where everyone receives an endless stream of actionable data is not without challenges. The deployment of ubiquitous connected devices requires ubiquitous connectivity and many airport networks are not up to the challenge – yet. While large-scale new construction and major renovation projects at airports are happening with increasing frequency, many other airports are making the best of what they have as they rush to keep pace with technology innovations. Network infrastructure weaves its way through buildings behind finished walls, ceilings and floors, and is frequently difficult to upgrade without major disruptions to daily operations, and without impact to the passenger experience. Read more at It makes much more sense to deploy a single beacon network airport-wide, rather than to have each tenant, airport operator, or agency deploy their own.

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