Airport Business

AUG-SEP 2018

The airport professional's source for airport industry news, articles, events, and careers.

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August/September 2018 airportbusiness 23 PASSENGER EXPERIENCE for passengers who can charge their devices while waiting for their flights right in the gate areas. We are working on expanding this amenity even further in the airport.” A Great Passenger Amenity Arconas’ Gordon compared the need for power with the past demand for free WiFi. “Remember when WiFi came out and airports were charging for it? Passengers got angry about it, so airports started offering it for free,” she said. “Now people expect free WiFi in airports. And it’s almost like that with power now.” Airports are also competing for high ratings in Airports Council International’s Airport Service Quality and the Skytrax awards, said Gordon. “Having power at gates is one of quickest and easiest ways to boost passenger ratings. The only thing worse than no power outlets is dirty restrooms,” she said. Wichita’s White is convinced that adequate power to serve its customers is an absolute necessity in today’s connected traveler environment. “The customers overwhelmingly tell us that they are extremely pleased that we were able to offer as many convenient places to plug in,” he said. With today’s technology, there is definitely an increase in demand for outlets, said Kusch’s Kortscheff. “We all carry phones, iPads and computers and our lifestyles are completely dependant of these devices.” Batteries do not last longer than a day, said Gerace. “Anybody who has been desperate to charge a mobile at an airport understands the feeling of frustration and stress that can arise when you do not find any recharging station at the airport,” she said. “Manufacturers should help airports and airlines to provide this important feature in as many seats as possible in the most efficient way, no matter if it is an old terminal or new concourse.” Today, just about everyone is traveling with portable devices that need to be charged, said Gerace. “Passengers expect to have easy access to charging stations wherever they are,” she said. “Adding the in-seat power capability enhances this amenity and makes it more convenient.” Free power outlets are now part of the airport passenger experience, said Lissner. “We frequently hear from travelers that they need to stay connected while they are on the go. Whether this is a business traveler or a leisure traveler, our goal is to ensure that we are meeting their needs and delivering world-class customer service,” she said. “Having ample access to charging stations and power outlets is one way that we can continue to elevate the passenger experience while at Sky Harbor.” YOUR COMMON-USE LOUNGE SHOULD BE AS UNIQUE AS THE AIRPORT AND CITY IT'S IN You work hard to make your airport experience different from the rest, so why would you settle for a cookie-cutter club? From rendering to reality, Wingtips partners with local companies, local brands, and local flavors to deliver a product and service offering like no other. To learn more about adding a Wingtips to your airport, contact Ingrid Braeuninger ( Photo courtesy of Burns & McDonnell

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