Airport Business

AUG-SEP 2018

The airport professional's source for airport industry news, articles, events, and careers.

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22 airportbusiness August/September 2018 PASSENGER EXPERIENCE Fly area across from the B/C food court,” she said. American Airlines has about 150 power and USB ports in seats in its holding areas in Terminals A-West, A-East, B and C, said Gerace. “Southwest Airlines has cushioned seats in its gate areas that have consoles with power and USB ports, but they are not built into the seats. There are 86 of these ports,” she said. “Delta and JetBlue have charging stations in their gate areas, but they are not built into the seats.” The airport is always striving to provide services and amenities to enhance the customer experience, said Gerace. “Convenient access to power charging stations is a growing demand and a service that customers expect,” she said. “Providing comfortable seats with power/USB ports brings this important amenity up a notch. Also, the power/USB ports in the seats in the holding areas are an added convenience Los Angeles International Airport SkyMark Refuelers Worldwide Leader in Aircraft Refuelers Ask About Our Leasing & Rental Options 913-653-8100

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