Airport Business

DEC 2017 - JAN 2018

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December 2017/January 2018 airportbusiness 9 PROCUREMENT purposes here, and as it applies to cleaning, we can define a SOW as: • A formal document, meaning that it is in writing • The document outlines all of the cleaning needs of the entire airport with all areas of the airport identified as if on a map • How often areas are to be cleaned, referred to as "cleaning frequencies;" for example some areas must be cleaned multiple times per day, once per week, etc. Often this is based on how much use or foot traffic an area receives • When areas can be detail-cleaned; if Gate C shuts down around 6 p.m., but Gate E is busy until mid- night; obviously Gate C should be detailed first • Types of cleaning equipment to be used; for instance, ride on floor cleaning equipment, bur- nishers, low-speed, etc. • If a green cleaning strategy is in place (this could also involve sustainability issues) • Where cleaning products are to be stored; how clean- ing solutions are to be mixed (diluted), manually or using an auto-diluting system • Noting areas in the airport most impacted by adverse outdoor weather; these areas will have specific clean- ing needs (this would also include preventive cleaning measures, which are ways to keep such areas clean during such weather conditions) • Cleaning evaluations and how they'll be carried out. Before moving on, we have a few things to address. First regards the cleaning evaluation process. Airport administrators need to know that especially in restrooms, personal observation or subjective reviews of cleaning are out the door. We need much more scientific testing protocols. One option is the use of ATP monitor- ing systems. Inexpensive and available from a janitorial distributor, these systems don't identify pathogens, for instance on a restroom counter or floor. Instead, a high ATP rating would indicate that harmful pathogens may be on that surface, suggesting it be cleaned again, or using a different cleaning solution or method. And second, preparing a SOW can be complicat- ed. Calling in an astute janitorial distributor can prove very beneficial. Not only will they be up-to-speed on the latest cleaning products and methodologies, but some can help administrators select cleaning solutions and other products that are more cost effective, green, etc. HOW THE SOW CHANGES THE RFP To understand how the SOW impacts the RFP, let's use the following scenario based on O'Hare. Please note, this is just a scenario, and it could apply to any airport. Let's suppose that O'Hare's RFP is several years old and requires that all hard surface floors be stripped and refinished three times per year. However, our jani- torial distributor helping us prepare the SOW indicates there are floor finishes available today that, with proper maintenance procedures in place, can reduce floor refinishing cycles to every 12 months. So let's say our cleaning contractor bidding on the O'Hare contract estimated it would cost $6 million annually just to strip and refinish floors. Due to the distributor's suggestions, which are now part of our SOW and reflected in the RFP, floor refinishing is just required once per year. This could save the airport several million dollars annually. While this is just a scenario, it gives us an idea of the type of cost savings an airport can realize with an updated SOW and RFP. THE JANITORIAL DISTRIBUTOR Just as administrators turn to their suppliers of copy machines to find out what new technologies have been introduced, it's time for airport administrators to work with janitorial distributors to see what new cleaning products and technologies have been introduced that can reduce costs, promote safety, protect the indoor environment, etc. And because there are now literally thousands of cleaning solutions and products available – something that was not the case not too long ago – some distributors now work with web-based dashboard systems. These systems help identify the specific cleaning needs of each section of the airport as well as the types of cleaning products that are best suited to maintain those areas. We should note that at least one of these dash- board systems is free for administrators to use on their own. However, because an airport is used by thousands of people every day, it would be best to work with a person along with the web technology. There is simply too much involved and no room for trial-and-error decisions. www.aviationpros.com/10132772 *There were of course some exceptions. In the mid-1950s, the first automatic floor scrubbing machines were introduced; in the mid- to late-1970s, carpet extractors for cleaning carpets came to market. Michael Wilson is vice president of MarkeƟng for AFFLINK, a global leader in supply chain opƟmizaƟon, providing clients with an innovaƟve process such as the ELEVATE process as well as pro- curement soluƟons to drive efficiencies in today's leading businesses. He can be reached thru his company website at www.AFFLINK.com Michael Wilson AFFLINK ABOUT THE AUTHOR

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