November 2015 airportbusiness 43
MANAGING AIRPORTS TODAY
By Haakan Andersson
The Rise of
Passenger Self-Service
Emerging technologies that can ease traveler stress
According to the International Air Transport
Association (IATA), more than 8 million pas-
sengers on average travel on planes each and
every day. With that number only expected to
grow in the coming months and years, airports
and airlines are under increased pressure to try
and find ways to alleviate the stresses that air
travelers face. And as more consumers routine-
ly see new technology implemented in other
areas of their lives, the potential for technology
to transform the passenger journey within the
air travel and transportation industry cannot
be ignored.
E
very air traveler has been there at
some point in his or her life: arriving
at the airport with bags packed, only
to be greeted by long lines of people,
last minute changes or other events
that add frustration to what should
be an otherwise standard procedure.