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Issue link: http://airportbusiness.epubxp.com/i/532707
STATE OFTHE INDUSTRY 16 airportbusiness June/July 2015 Some topics floated straight to the top in these surveys—and most were not a surprise. Readers say Passenger Facility Charges (PFCs) must increase because aging facilities need ren- ovations and airports need to pay for said reno- vations somehow. The use of technology con- tinues to explode in the airport space and many hope to jump on the tech bandwagon in the year to come. Refining the passenger experience ranks high as does uncovering new sources of revenue. Transportation Security Administration (TSA) issues and airline mergers continue to impact the way business is being done. FBOs told us they too are concerned with attracting and keeping air service, renovations and paying for said renovations. And while it wasn't airline mergers that concerned them, they did express concerns about the "Big Three" buying up independent FBOs. Attracting new customers in a shrinking market and adding passenger amenities also keeps them up at night, as does the fact that they have an aging 2015 STATE INDUSTRY OF THE D efining whether or not a year has been good or bad is often a matter of one's perspec- tive. A good year for an airport in the South may have been a bad year for one in the Northeast and a truly terrible one for an FBO in the Midwest. The fact is that the needs of airports and FBOs are often a matter of opinion. But by averaging everyone's stories, it's possible to obtain a sense of where an industry is at and where it's headed. Though Airport Business didn't go out and talk to every aviation professional from coast to coast to gain insight, we did survey our readers to gather a glimpse of what's on their minds and what keeps them up at night for our 2015 State of the Industry report. Airports and FBOs share their thoughts on what keeps them up at night