CONTENTS
August/September 2014
16 Airport Amenites Review
As airlines squeeze more seats onto already packed fights, tack on fees for luggage and WiFi, and delays
become an inevitable part of the journey, airport amenities such as yoga rooms, child play areas, fne dining
and cellphone lots ensure the time passengers spend on the ground is the best part of their trip
COVER STORY
FEATURES
10 Wayfaring Wanderer
Gathers Lessons As
She Goes
Nancy Knipp, the senior
vice president of Airport
Lounge Development,
shares the lessons she
learned working and
traveling across the
globe to help airport
hospitality soar
24 Technology to
Transform the
Passenger Experience
Beacons provide busi-
ness intelligence that
keeps passengers
informed and reduces
traveler stress
32 The Credentaling
Challenge
Los Angeles Internation-
al Airport's new creden-
tialing system tackles
employee badging
36 Airport Cites
Take Flight
The rise of U.S. airport
cities is helping boost
annual revenues and
fueling regional activity
and growth
38 Ultmate Parking
Get the parking garage
of your dreams by using
cutting-edge parking
technologies
DEPARTMENTS
6 Industry News
28 Ground Cluter
42 Final Analysis
4 airportbusiness August/September 2014