Airport Business

AUG-SEP 2014

The airport professional's source for airport industry news, articles, events, and careers.

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CONTENTS August/September 2014 16 Airport Amenites Review As airlines squeeze more seats onto already packed fights, tack on fees for luggage and WiFi, and delays become an inevitable part of the journey, airport amenities such as yoga rooms, child play areas, fne dining and cellphone lots ensure the time passengers spend on the ground is the best part of their trip COVER STORY FEATURES 10 Wayfaring Wanderer Gathers Lessons As She Goes Nancy Knipp, the senior vice president of Airport Lounge Development, shares the lessons she learned working and traveling across the globe to help airport hospitality soar 24 Technology to Transform the Passenger Experience Beacons provide busi- ness intelligence that keeps passengers informed and reduces traveler stress 32 The Credentaling Challenge Los Angeles Internation- al Airport's new creden- tialing system tackles employee badging 36 Airport Cites Take Flight The rise of U.S. airport cities is helping boost annual revenues and fueling regional activity and growth 38 Ultmate Parking Get the parking garage of your dreams by using cutting-edge parking technologies DEPARTMENTS 6 Industry News 28 Ground Cluter 42 Final Analysis 4 airportbusiness August/September 2014

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